LEADERSHIP AND TEAM MANAGEMENT (L&T)

Course Duration : 03 Days

COURSE CONTENT

• Leadership and team building – their importance and roles.
• Leadership, work, organisations and human characteristics.
• Customer service, SMART and C-SMART criteria.
• Motivating people; the social context and psychology.
• Describing and examining various motivational theories, the need for achievement.
• Team and group definitions; values and team behaviour, peoples’ perceptions of teams.
• Team types and team membership.
• Synergy, groupthink, group dynamics and norms, peer and hierarchical groups; inertia and friction.
• Team formation and development; team features, communication and life cycle; team loyalty.
• Team roles and functions; role theory, team wheels, Belbin’s model.
• Testing for teams and selecting team members, the need for balance, recruitment.
• The role of the leader; leadership traits and styles.
• Leadership theories, the leadership spectrum and matrix, becoming a leader.
• Power, influence and relationships in organisations; the use and sources of power.
• Authority, responsibility and accountability.
• Delegation and empowerment in the workplace.
• Dealing with conflict; negotiation, learning, adaptation, and behaviour change.
• Team leadership and culture; cultural development and change, cultural types, culture clashes.
• Twenty-first century teams and leaders, ICT and technological synergy, virtual teams, boundaries.